摘要(英) |
Fiercely global competition and Taiwan’s readiness to go along
with WTO’s requirement have put tremendous pressure on companies
on this island to be more responsive to market by becoming more
internally integrated enterprise and leveraging limited resources
to exert synergy.
The motivation that ERP systems are implemented are from several
sources: internal system integration from an Intranet prespective,
process efficiency improvement, upgrading legacy system, imitation
from competitors. The electronics industries, which have been taking
orders outsourced from multi-nation companies, are under great pressure
from their international partners to implement ERP systems in order
to capture the synergy effect of supply chain management. In addition,
government subsidies for IT related investment in responding to
Y2K crisis has encouraged companies to replace their old systems
with ERP systems.
The major problem confronted to the company that has implemented
an ERP system is how to realize the benefits accompanied with the
ERP implementation.
Managerial adaptation is usually required when companies introduce
a new technology. Thus, this research applies Leonard-Barton’s perspective
as the reference structure and adopts case study methodology to
investigate how the three dimensions (technical, delivery system
and organizational performance) could be related to the four chosen
companies (an adaptor manufacturer, a passive component manufacturer,
an IC packaging company and a LCD/LCM manufacturer). The data was
collected mainly through semi-structured interviews. By doing the
above, this research would like to explore the relationship between
ERP implementation and organizational adaptation.
Based on conventional wisdom, business process reengineering(BPR)
goes together with ERP implementation. The research results indicated
that BPR in these four cases was conducted according to the built-in
system flows of the ERP package adopted. Because of this system-oriented
implementation, the targeted company can exploit the integrity and
internal flow of the implemented ERP to improve its information
flows and strengthens the connection across different departments
in the company.
The system integrity and the paradigm of built-in flow are the main
benefits derived from ERP implementation from the technology perspective.
Guided by the built-in flow, the company can adapt itself through
learning and obtain potential synergy. However, by so doing, the
company is exposed to the risk of system function inadequacy and
the deleterious impact brought by BPR, which is conducted without
active participation of the user organization.
In summary, the potential hazard of technology dimension comes from
system function inadequacy and system transplant without conducting
proper BPR. This in turn will increase the risk of software project
and incur potential costs such as compromise and system tuning.
According to data available, this research suggests that:
1.In case that ERP system function does not meet customer requirement,
the system integrity should be preserved.
2.Guided by the built-in ERP system flow, the company can keep learning
and achieve evolutionary change.
3.Change management is essential to ERP system delivery in order
to realize the benefits of implementation.
In summary, ERP implementation requires a careful mapping analysis
of system function and user requirement. In addition, companies
should pay more attention to managerial adaptation to enable organizational
change and gain benefits through continuous learning.
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