摘要(英) |
Knowledge Management System (KMS) has been receiving considerable
attention in this decade and information technology (IT) is emphasized
in KMS literature. Organizational members’ interpretation toward
IT, however, may strongly influence the results of IT introduction
and implementation. This research perceives that this perspective
is seldom explored in KMS literature thus investigates a Taiwanese
IC testing company to study how its members’ interpretations toward
a KMS technology would cause the resistance. This research adopts
Orlikowski & Gash’s technological frame as a theoretical background
to conduct the interpretive research. Related data collecting was
mainly through unstructured interview(s). The result shows that
there have been three different categories of interpretation (MIS
manager, board masters, general users and system developers) toward
the KMS technology. This research argues that the difference of
interpretation among the three produced an undiscussable conflict
and hence the consequent behavior marked down the usage of KMS.
This research also attempts to find out how their interpretations
were formed based on data available. This research also holds that
though technological frame can reveal what one’s interpretations
are, it cannot tell us how they are formed.
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