| 摘要(英) | 
           
             Facing the unceasing challenges of new technology, the use of virtual 
              teams as the future organization structure has become more and more 
              common. The objectives of this thesis are to investigate members’ 
              behavior in each stage of group development adopted from Tuckman’s 
              five-stages model, and to find out the impact of critical behaviors 
              on virtual team’s collaborative performance. This thesis selects 
              nine learning-task oriented virtual teams composed by part-time 
              graduate students in cyber university of NSYSU and probes into the 
              theme of each groups’ discussions by content analysis approach. 
              SYMLOG is applied to observe group member’s behavior and construct 
              the categories of content analysis. According to the research results, 
              the critical behaviors of initial stage are active (U) and friendly 
              (P) behaviors. During the middle stage, the existence of encouragers 
              and followers should improve group development towards high performance. 
              In the final stage, group members shall be able to shift the communication 
              focus from emotionally expressive (B) to instrumentally controlled 
              (F) in order to reach superior effectiveness. Therefore, the findings 
              of this thesis will provide some suggestions about member’s behavior, 
              facilitate group development, and improve virtual team’s collaborative 
              performance. 
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